Monday, February 6, 2012
Real Conversation I Had with a PayPal Virtual Agent
- Sarah:: Hello, Mark. I’m Sarah and I’m here to answer your questions about PayPal. Even though I’d like to be a real person, I’m not. I’m programmed to answer your questions. How may I help you?
- Me:: Unsubscribe me from your promotional/marketing emails.
- Sarah:: That’s so nice of you! How can I help you?
- Me:: I just told you.
- Sarah:: Can you give me some more information?
- Me:: I need you to unsubscribe me from your promotional/marketing emails.
- Sarah:: I love getting compliments—thanks! I’m right here if you have other questions.
- Me:: I’m not complimenting you. I’m asking you to unsubscribe me from your email lists.
- Sarah:: I’m right here if you have any questions.
- Me:: Bitch, don’t you understand anything?
- Sarah:: That seems insulting to me. I’d prefer we have a polite conversation.
- Me:: Well I’d prefer that you actually help me.
- Sarah:: That’s nice. Let me know if there is anything else I can do for you.
- Posted 8:00 am
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- Tagged #paypal #virtual agent #agent #incompetence #ineptitude #technology