Mark Wyner’s journal

Find me at Bunker

I like to talk endlessly about anything related to the design and development of websites and mobile apps, technology, and the creative industry, which may tickle your fancy.

Monday, February 6, 2012

Real Conversation I Had with a PayPal Virtual Agent

  • Sarah:: Hello, Mark. I’m Sarah and I’m here to answer your questions about PayPal. Even though I’d like to be a real person, I’m not. I’m programmed to answer your questions. How may I help you?
  • Me:: Unsubscribe me from your promotional/marketing emails.
  • Sarah:: That’s so nice of you! How can I help you?
  • Me:: I just told you.
  • Sarah:: Can you give me some more information?
  • Me:: I need you to unsubscribe me from your promotional/marketing emails.
  • Sarah:: I love getting compliments—thanks! I’m right here if you have other questions.
  • Me:: I’m not complimenting you. I’m asking you to unsubscribe me from your email lists.
  • Sarah:: I’m right here if you have any questions.
  • Me:: Bitch, don’t you understand anything?
  • Sarah:: That seems insulting to me. I’d prefer we have a polite conversation.
  • Me:: Well I’d prefer that you actually help me.
  • Sarah:: That’s nice. Let me know if there is anything else I can do for you.